FAQs
Got a question? We're here to help. Find our FAQs here and if your question hasn't been answered, drop us a line here.
ORDER ENQUIRIES
What payment methods do you accept?
We accept payments from debit or credit cards - Visa, Mastercard, as well as payments made by Apple Pay and Cash on Delivery. We also have an instalment option with zero interest through Cashew Payments and PostPay.
What's your return and exchange policy?
Thank you for shopping with our small business! We're truly committed to making sure you're delighted with every purchase you make from us.
If you're interested in starting the return or exchange process for an item, please make sure to read our Return Policy.
Final sale items cannot be returned, exchanged, or refunded.
If your item qualifies for a return or exchange, please don't hesitate to reach out to us through any of the options below, and our team will be more than happy to support:
- Email: hello@wearacro.com
- Customer Support via our website: www.wearacro.com
- Instagram Direct Message: @wearacro
All returns/exchange must be: unworn or unwashed, have no signs of wear or damage, in its original condition with tags still attached (if any), and in all original packaging.
RETURNS
- We gladly accept items in perfect and unused condition and with proof of purchase within 7 days of their ship date.
- Return Fee: AED 15 will be deducted from the refund amount to cover shipping fees.
- All returns are done through courier collection where the item was originally delivered.
- Should the returned item not meet the return guidelines, ACRO has the right to deny a return and have the item re-shipped to the customer.
- Shipping costs are non-refundable.
EXCHANGES
- Exchanges: We offer FREE exchanges for size, colour, or variant.
- Upon request, and at our discretion, we may exchange defective/ faulty items for identical items of equivalent value.
- You may indicate clearly the replacement merchandise requested and our team will confirm, if the said merchandise is available in stock and whether the exchange can be made.
REFUNDS
- Once we have received and inspected your return, we will notify you of the approval or rejection of your refund.
- Once we receive your items, we’ll send you a refund to your original payment method within 3-5 business days.
- Please note that the initial shipping fee is non-refundable and will be subtracted from the refundable amount. In the event that you received free shipping for your original purchase, the handling and return delivery costs will be deducted accordingly.
I have received the wrong order/an item is missing
In the unlikely event you have a missing/received an incorrect item, please contact us immediately at hello@wearacro.com
Please include:
- Your order number and packaging slip
- Information on missing/incorrect item
- Clear photo of the incorrect item
Once you have sent over this information, our team will be more than happy to get this sorted for you as soon as possible. Please note that we cannot process exchanges/returns on used items.
SHIPPING INFORMATION
Where is my order shipped from?
We are based the United Arab Emirates and all orders are shipped from Dubai.
How much is the shipping fee?
Check our shipping rates here.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation text or email from our delivery partner with tracking information so you can keep a close eye on your package.
Do you ship worldwide?
Yes, we do! For more information, read out Shipping Rates & Policy..
PRODUCT INFORMATION
How do I wash/care for my pieces?
Machine wash your items in cold water and hang to dry. Tip: For sports bras, remove the pads so they don't lose their shape and wrinkle quickly. Ideally, the pads should be washed by hand separately but they can also go in the washing machine. Do not iron.
When are you restocking?
As a striving small business, we stock most of our items in limited quantities.
However, we have certain collections and select styles that are a part of our core product line, which we restock periodically and/or if there is a strong demand.
To be updated on our latest restocks, simply join our mailing list.
BUY NOW, PAY LATER
What is Buy Now, Pay Later?
Buy Now, Pay Later is an easy way to pay for the things you love. Buy the item you want now, and pay for it in installments with absolutely zero interest and no fees.
How can I use Cashew?
1. Fill your cart at one of our partner merchants
2. Select cashew at checkout
3. Upload your Emirates ID (back and front) along with a real-time picture of yourself
4. Choose your preferred method of payment (credit or debit card)
5. Fill in the required information and accept the T&Cs
How can I use PostPay?
Once you have selected Postpay as your payment method, simply follow the steps to checkout and you will have an account linked to your mobile phone and Emirates ID / National ID number.